Proje Yönetimi & Bakım Hizmeti

Proje yönetimi ve bakım — sprint planlama ve SLA destek — Jettfy

How does project management and maintenance work?

We keep the rhythm after production: priorities clear, deliveries predictable, fast incident response.

We establish a shared backlog and sprint cycle with the product owner; we surface risks early and plan capacity realistically. Maintenance scope makes security patches, dependency updates, and performance monitoring routine.

Whether emergency-only support (SLA) or continuous development via retainer, we choose communication channel and reporting format together.

Project management and maintenance is the operational service sustained after your website, web application, or mobile app goes live to keep the product healthy, secure, and up to date. It eliminates the "forgotten project" risk after one-time delivery.

For products built with Jettfy, continuity with the same team is ensured; bug fixes, small feature additions, and infrastructure improvements run in a planned way without context loss.

  • Backlog, sprint, and release rhythm
  • Monitoring, incident, and remediation processes
  • SLA / support windows and escalation
  • Cost and scope transparency

What is project management and maintenance, and why is it necessary?

Project management and maintenance is the service provided to operate your digital product (website, web application, mobile app) sustainably after launch. Software isn't static: operating system updates, security vulnerabilities, browser changes, third-party API revisions, and evolving business needs require ongoing intervention.

Without a maintenance package, critical bugs are discovered late, framework patches accumulate, and technical debt cost rises quickly. The project management layer clarifies priorities: which work first, with which capacity, by which delivery date — uncertainty decreases.

Jettfy maintenance service applies to projects Jettfy built or where we take over an existing codebase. After discovery, SLA (emergency response) or monthly retainer (planned development) model is recommended.

SLA support or retainer package — which suits you?

SLA-focused package: defined response and resolution times, emergency incident line, production outage priority. Suitable for critical e-commerce, operations panels, or customer-facing applications. Scope is generally limited to bug fixes, security patches, and small configuration changes.

Retainer package: planned sprint with fixed monthly capacity (story points or hour quota), new feature development, A/B test infrastructure, and performance improvements. If your product is actively growing, the retainer model is more efficient.

Hybrid model is also possible: SLA protects the emergency line, retainer advances roadmap items. Reporting format (weekly summary, monthly metrics dashboard) is decided together.

What is typically done within maintenance scope?

Security: dependency scanning (npm/CocoaPods/Gradle), CVE patches, SSL and certificate renewal tracking. Monitoring: uptime, error rate, API latency, Core Web Vitals, and log analysis. Operations: backup verification, staging deploy, go-live procedure.

Product development: backlog grooming, sprint planning, code review, documentation updates. Platform: App Store / Google Play version updates, OS compatibility testing (in mobile projects).

Jettfy accelerates maintenance with CI/CD, observability, and runbook delivery on web and mobile projects it builds. When combined with software consulting, periodic technical debt audits can also be performed.

Tipik süreç

Kapsam projeye göre değişir; her zaman şeffaf aşamalardan ilerleriz.

1

Discovery

Current product and team

2

Package

SLA or retainer model

3

Operations

Planned work and emergency line

4

Report

Metrics and improvement

Frequently asked questions about project management and maintenance

Why does a project become at risk without maintenance service?
Live software requires ongoing attention due to security vulnerabilities, library updates, hosting changes, and user feedback. In projects without a maintenance plan, critical bugs are discovered at midnight, patch backlog multiplies cost, and developer handover becomes difficult.
How are response times determined in an SLA package?
Response and resolution targets are defined by priority level (P1 production outage, P2 limited function, P3 low impact). For example, P1 might be 1-hour response, 4-hour temporary fix. The package is customized to your business criticality in a discovery call.
How is monthly capacity used in a retainer package?
Prioritized items in the shared backlog go into the sprint; when capacity is full, remaining work moves to the next period. This keeps budget predictable and scope creep under control. Unused capacity rollover policy is stated in the quote.
Do you maintain projects developed outside Jettfy?
Yes, through a codebase takeover (onboarding) process. In the first phase, code review, infrastructure inventory, and risk list are produced; maintenance package then begins. Takeover duration depends on project complexity.
Is mobile app maintenance different from web?
Yes. iOS/Android OS updates, store policy changes, device fragmentation, and push notification infrastructure require additional maintenance. App Store rejection or crash spike scenarios can be included in SLA scope.
How do reporting and communication work?
Communication runs via Slack, email, or project management tool (Linear, Jira, etc.). The monthly report includes completed work, open risks, uptime/error metrics, and next sprint recommendation.
Is there a minimum contract duration for maintenance?
SLA packages are typically 6–12 months; retainer packages can start from 3 months. Short "stabilization" projects can get a 4–8 week transition package. Details are clarified at the quote stage.

Let's discuss maintenance and project management

Let's clarify needs and scope in a short introductory call.

Sorularınız mı var?

Write to us about project management and maintenance.

info@jettfy.com+90 533 565 35 90